A claim is where trust is won or lost
The claim is the moment a client remembers why they bought cover. RESPADE tracks every claim from filing to settlement, keeps the client updated without being asked, and flags the ones that stall - so a slow insurer doesn't become your lost renewal.
Every claim, tracked at every stage
Each claim moves through clear stages with a date and a status. You always know where a claim stands, and so does your client.
From filing through survey, approval and settlement - each step timestamped on the client's profile.
Clients get steady, plain-language updates as the claim progresses, so they never feel left in the dark.
When a claim sits too long without movement, it's flagged for you to chase the insurer before the client has to ask.
- FiledDay 0 · documents submitted
- Under reviewDay 2 · insurer acknowledged
- Surveyor assignedDay 5 · inspection booked
- Awaiting insurerDay 14 · no movement for 9 days
- SettledPending
This claim has had no movement for 9 days. RESPADE has surfaced it so you can chase the insurer - and it has already sent the client a status note so they know it's in hand.
A well-handled claim is next year's renewal
No silent claims
Steady updates mean the client never wonders whether their claim has been forgotten.
Catch stalls early
Flagged delays let you intervene with the insurer before frustration sets in.
One clear history
Every claim event lives on the profile, so the next conversation starts fully informed.
Never let a stuck claim quietly cost you a renewal again.
Track every claim to settlement and keep clients updated automatically along the way.